Helping kids climb, imagine, explore and create real childhood memories.
Trusted by Kiwi Families Since 2002
Because childhood is short, and it matters.
As dads, we’ve watched our kids turn cubbies into castles, climbing frames into pirate ships, and backyards into whole worlds of their own. We know firsthand how powerful real play can be, how it builds confidence, independence and imagination in ways nothing else quite can.
That’s why we’re so passionate about the range we bring into New Zealand. Every product we choose is something we’d happily have in our own backyard. And most importantly, it has to spark something bigger than just “something to do.”
From our families to yours, we believe childhood should be active, imaginative and a little bit adventurous.
Not just products. A belief in real childhood.
SHIPPING
SHIPPING
How much does shipping cost within New Zealand?
Delivery costs are calculated at checkout and vary depending on the product and your location.
Do you offer Saturday delivery?
At this stage, we don’t offer Saturday delivery.
We know weekends can feel easier for deliveries, but our courier partners currently operate on weekday schedules.
Who delivers our orders?
We work with trusted New Zealand courier partners to ensure your order arrives safely and reliably.
Do you ship internationally?
Right now, we deliver within New Zealand only.
Will I need to sign for my delivery?
Yes, someone will need to be at the delivery address to sign for your parcel.
This helps ensure your equipment arrives safely and into the right hands. If multiple parcels are delivered, please check and sign for the correct number before the courier leaves.
What happens if I’m not home when the courier arrives?
If no one is home, the courier will leave a card with instructions.
You’ll be able to contact them directly to arrange a redelivery or organise collection from their local depot.
We know life is busy, especially with kids, so they’ll work with you to find a suitable solution.
Can I ship to a business address?
Yes, you can.
If sending to a business address, please make sure the business name is clearly included so the courier can locate it easily.
Do you deliver to PO Boxes or rural addresses?
We can deliver to rural addresses.
However, we’re unable to ship to PO Boxes due to the size and nature of our products.
If you’re unsure, feel free to reach out, we’re happy to help clarify before you order.
How long will delivery take?
We know once you’ve chosen the right set, you’ll want it in the backyard as soon as possible.
Our target delivery timeframes are:
- North Island: 1–2 working days
- Rural North Island: 1–3 working days
- South Island: 2–3 working days
- Rural South Island: 3–5 working days
Please note that during peak periods, especially in December, delivery may take a little longer. We’ll always aim to keep you informed.
Can I collect my order?
At this stage, we’re unable to offer pick-ups.
As a fully operating warehouse, it’s important for us to prioritise safe and efficient dispatch for all families.
My tracking says my order is being returned, what does that mean?
If a parcel can’t be delivered, it may be returned to us by the courier.
If that happens, we’ll contact you to arrange redelivery. Please note that an additional delivery fee may apply before we can resend the order.
If you’re unsure what’s happening with your tracking, get in touch, we’re here to help.
RETURN POLICY
RETURN POLICY
I’ve received a faulty product. What should I do?
We carefully select products we trust in our own backyards.
However, if something isn’t right, we’ll work with you to put it right.
Please email our team at service@greenspider.co.nz with your order details and a description (or photos) of the issue.
In many cases, we can resolve things quickly without needing the full product returned. If a return is required, we’ll guide you through the next steps clearly and simply.
Our goal is always the same, a safe, lasting setup your family can enjoy with confidence.
I’ve changed my mind. Can I exchange my product?
Because our products are substantial items and shipped directly for your family, we don’t offer exchanges once an order has been delivered.
We encourage choosing carefully, not the biggest option, but the right one for your space and your children.
If you’re unsure before purchasing, we’re always happy to provide guidance to help you choose well.
TERMS OF SERVICE
TERMS OF SERVICE
Terms of Service
Overview
This website is operated by Green Spider. Throughout the site, the terms “we”, “us” and “our” refer to Green Spider.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with any additional policies referenced here or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
If you do not agree to these Terms, you may not access the website or use our services.
We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of those changes.
Section 1. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction.
You must not transmit any viruses, malicious code or destructive technology.
Any breach of these Terms may result in termination of your access to our services.
Section 2. General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
Content you submit (excluding credit card information) may be transferred unencrypted across various networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our written permission.
Headings are included for convenience only and do not limit these Terms.
Section 3. Accuracy, Completeness and Timeliness of Information
We aim to ensure all information on our site is accurate and up to date. However, we do not guarantee that all content is free from errors, complete or current at all times.
Information on this site is provided for general guidance and should not be relied upon as the sole basis for decision-making without consulting more accurate or timely sources.
We reserve the right to modify site content at any time without obligation to update previously published information.
Section 4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable for any modification, price change, suspension or discontinuation of the Service.
Section 5. Products or Services
Some products may be available exclusively online and may have limited quantities.
Returns and exchanges are subject to our Returns Policy.
We make every effort to display product colours and images accurately, but we cannot guarantee your device will display colours correctly.
We reserve the right to limit sales by person, household or region, and to discontinue products at any time.
We do not guarantee that products or services will meet every individual expectation.
Section 6. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order.
We may limit or cancel quantities purchased per person, per household or per order.
You agree to provide current, complete and accurate purchase and account information.
It is your responsibility to update your account details so we can complete transactions and contact you if required.
Section 7. Optional Tools
We may provide access to third-party tools over which we have no control.
These tools are provided “as is” and “as available” without warranties or endorsements.
Your use of optional third-party tools is entirely at your own risk.
Section 8. Third-Party Links
Our site may contain links to third-party websites.
We are not responsible for examining or evaluating their content and are not liable for third-party materials, products or services.
Please review third-party policies carefully before engaging in transactions with them.
Section 9. User Comments and Submissions
If you send creative ideas, suggestions or other materials to us, you agree that we may use them without restriction or compensation.
We are not obligated to maintain comments in confidence, pay compensation, or respond.
You are responsible for ensuring your submissions do not violate third-party rights or contain unlawful, abusive or malicious content.
Section 10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11. Errors, Inaccuracies and Omissions
Occasionally, information on our site may contain errors relating to product descriptions, pricing, promotions, shipping charges or availability.
We reserve the right to correct any errors and to update or cancel orders if information is inaccurate — even after an order has been submitted.
We are not obligated to update information except as required by law.
Section 12. Prohibited Uses
You may not use the site:
- For any unlawful purpose
- To violate laws or regulations
- To infringe intellectual property rights
- To harass, abuse, insult or discriminate
- To submit false or misleading information
- To upload malicious code
- To collect personal data of others
- To spam, phish, scrape or interfere with site security
We reserve the right to terminate access for violations.
Section 13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, secure or error-free.
The Service and products are provided “as is” and “as available” except where expressly stated.
To the fullest extent permitted by law, Green Spider, its directors, employees, affiliates and service providers are not liable for any injury, loss, claim, or damages — including indirect or consequential damages — arising from your use of the Service or products.
Where liability cannot be excluded under New Zealand law, it will be limited to the maximum extent permitted.
Section 14. Indemnification
You agree to indemnify and hold harmless Green Spider and its affiliates from any claim arising from your breach of these Terms or violation of any law or third-party rights.
Section 15. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.
Section 16. Termination
These Terms remain effective unless terminated by you or us.
We may terminate your access at any time if you breach these Terms.
Any obligations incurred prior to termination will survive termination.
Section 17. Entire Agreement
These Terms constitute the entire agreement between you and Green Spider and supersede any prior agreements or communications.
Failure to enforce any provision does not constitute a waiver of that provision.
Section 18. Governing Law
These Terms are governed by the laws of New Zealand.
Section 19. Changes to Terms of Service
You can review the most current version of these Terms at any time on this page.
We reserve the right to update or change these Terms at our discretion.
Continued use of the site constitutes acceptance of those changes.
Section 20. Contact Information
Questions about these Terms of Service can be sent to:
PRIVACY POLICY
PRIVACY POLICY
Privacy Policy
Green Spider (“we”, “us”, “our”) is committed to protecting your privacy.
We collect and use personal information carefully, transparently and only for the purposes it was provided. When you share information with us through our website, you consent to us collecting and using it in accordance with this Privacy Policy.
Any updates to this policy will be published on this page.
This policy explains how we collect, use and share your personal information when you visit or make a purchase from our website.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device. This may include:
- Your web browser
- IP address
- Time zone
- Cookies installed on your device
- Pages you view
- Websites or search terms that referred you to us
- How you interact with our website
We refer to this as Device Information.
How We Collect This Information
We collect Device Information using technologies such as:
Cookies, Small data files stored on your device that often include an anonymous unique identifier.
For more information about cookies, or how to disable them, visit: www.allaboutcookies.org/manage-cookies
Log files, These track actions occurring on the website and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags and pixels, Electronic tools used to record information about how you browse the website.
Information You Provide Directly
When you contact us through our website or place an order, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details
We only collect what is necessary to process your enquiry or order and provide support.
How We Use Your Personal Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your purchase
- Provide customer support
- Screen for potential risk or fraud
- Improve and optimise our website
- Analyse how customers browse and interact with our site
- Assess the effectiveness of our marketing and advertising
Our aim is simple: to provide a secure, smooth and trustworthy experience for families choosing Green Spider.
Sharing Your Personal Information
We may share your personal information with trusted third parties who help us operate our website and deliver our services.
For example:
- Analytics providers (such as Google Analytics) to help us understand website usage
- Payment providers to securely process transactions
- Delivery partners to fulfil orders
We may also share information if required to comply with applicable laws, respond to lawful requests, or protect our rights.
We do not sell your personal information.
Advertising and Marketing
We may use your personal information to provide marketing communications or advertisements we believe may be relevant to you.
You can opt out of marketing emails at any time using the unsubscribe link provided in our communications.
Your Rights
Under New Zealand privacy law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
If you would like to access or update your information, please contact us.
Data Security
We take reasonable steps to protect your personal information and ensure it is handled securely.
While no online system can guarantee absolute security, we use trusted providers and encrypted payment processing to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
The most current version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
