Shipping & Returns
SHIPPING
How much will it cost to ship my item within New Zealand?
Delivery costs vary based on product and location and are calculated at checkout.
Can I get Saturday delivery?
Sorry we don’t currently offer Saturday delivery option.
Who is your shipping provider?
We use NZC & StraitNZ for all deliveries in New Zealand
Do you ship overseas?
Sorry, we currently only deliver to addresses in New Zealand. We do not ship internationally.
Will I need to sign for my parcel?
Yes, someone will need to be at the delivery address to sign for the parcel. Please ensure you sign for the correct number of parcels.
What will happen if I am not home when the courier calls?
The courier will leave a card with their contact details. You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively you can arrange with the courier company to collect your parcel from a depot.
Can my order be shipped to my business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped to a PO Box or RD address?
Yes we can ship to a rural address.
No, we can’t ship to PO Boxes.
How long will it take to receive my order?
We understand you want your order as soon as possible! Our “target” delivery times as:
• North Island: 1-2 days
• Rural North Island: 1-3 days
• South Island: 2-3 days
• Rural South Island: 3-5 days
Please remember during peak times, i.e. especially in December we may not be able to meet this target.
Can I choose to pick up my order?
Sorry due to the fact we are a fully operating warehouse it is difficult to manage pick ups
My tracking information states my order has been returned to you.
If the Courier was unable to deliver your parcel it will be returned to us. We will require an additional delivery fee prior to resending your order.
RETURNS
I’ve received a faulty product. What should I do?
We’re committed to selling high-quality products. We acknowledge that sometimes a product may have a fault.
Please contact our customer service at [email protected]. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.
I’ve changed my mind about a product. Can I exchange it?
Please choose carefully as we not exchange products once delivered.